Dewata Padel (“Dewata Padel”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, booking our facilities, participating in our activities, or communicating with us.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number or WhatsApp number
• Booking information
• Event or tournament registration information
• Coaching or academy registration information
• Communications and inquiries
• Payment-related information
• Other information you choose to provide

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use your information to:

• Process and manage court bookings
• Manage academy, coaching, social games, tournaments, and events
• Respond to inquiries and customer service requests
• Communicate booking confirmations, changes, or important service information
• Process payments and transactions
• Improve our website, facilities, services, and customer experience
• Send promotions, event information, or marketing communications where permitted
• Maintain security and prevent misuse of our services
• Comply with applicable legal and regulatory requirements

3. Booking Platforms

Dewata Padel may use third-party booking platforms, including Playtomic and Reclub, to manage court bookings, activities, and related services.

When you use these platforms, your personal information may be collected and processed directly by the relevant platform according to its own privacy policy and terms.

We encourage you to review the privacy policies of these third-party services before providing personal information through them.

4. Payments

Payments may be processed through third-party payment providers or booking platforms.

Dewata Padel does not necessarily receive or store your complete payment card or banking information when transactions are processed by third-party payment providers.

Those providers process payment information according to their own privacy policies and security practices.

5. WhatsApp and Other Communications

If you contact Dewata Padel through WhatsApp, email, social media, or other communication channels, we may retain information from those communications as reasonably necessary to respond to your inquiry, manage your booking, or provide our services.

Your use of third-party communication platforms is also subject to the privacy policies of those platforms.

6. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance, and measure marketing effectiveness.

Third-party analytics or advertising services may also place cookies or use similar technologies where applicable.

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

7. Marketing Communications

Where permitted by applicable law, we may use contact information you provide to send information about Dewata Padel, including promotions, tournaments, social games, events, academy programs, and other activities.

You may request to stop receiving marketing communications at any time by using an available unsubscribe option or contacting us directly.

8. Photos and Videos

Photos or videos may be taken during tournaments, social games, events, and other activities at Dewata Padel for promotional, social media, or documentation purposes, subject to applicable law and any required consent.

If you have concerns regarding an image featuring you that has been published by Dewata Padel, please contact us.

9. Sharing of Information

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Booking platforms
• Payment processors
• Website and hosting providers
• Technology and communication service providers
• Event or operational partners
• Professional advisers
• Government or regulatory authorities where legally required

We do not sell personal information to third parties.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business records, resolving disputes, and complying with legal obligations.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, updating, or deletion of certain personal information.

You may also withdraw consent where processing is based on consent, subject to applicable legal requirements.

To make a privacy-related request, please contact us using the details below.

13. Third-Party Links

Our website may contain links to third-party websites and services, including booking platforms, social media platforms, maps, and other external services.

Dewata Padel is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

15. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Dewata Padel
Jl Uluwatu II Nomor 9X, Lingkungan Kalanganyar Jimbaran, Desa/Kelurahan Jimbaran, Kecamatan Kuta Selatan, Kabupaten Badung, Bali 80361
Website: www.dewatapadel.com
WhatsApp: +62 81-3111-6798